I have no idea what happened, but I opened Easel today and it’s like I have never set up a machine on it. All my settings and preferences have been deleted or reset.
Is there a way to recover my settings, it is not a standard setup and will be difficult to regenerate.
Hi Chris,
It’s possible that this was caused by the domain change to easel.com. In a small percentage of cases, Easel could have stored machine settings in what’s known as “local storage” inside the browser without a copy of the settings also being saved on the Easel servers. When this happened (again, only in a small percentage of instances), the data was lost when Easel moved from inventables.com to easel.com because local storage data can only be accessed by the domain that created it. We have since made some improvements to how Easel handles machine settings, but unfortunately you might need to go through the machine setup process again. If you need help with this, please contact our support team at help@easel.com.